Drive Shipping & Freight Policy
Effective February 11, 2019, our standard freight policy will change as follows:
- Free freight will apply to orders over $2,000.00.
- For orders between $1,500.00 and $1,999.99, a freight charge equivalent to 6% of the total order value will be added to the order.
- For orders between $1,000.00 and $1,499.99, a freight charge equivalent to 8% of the total order value will be added to the order.
- For orders between $500.00 and $999.99, a freight charge equivalent to 10% of the total order value will be added to the order.
- For purchases up to $499.99, a flat freight charge of $49.99 will be added to the order.
- Orders containing certain Custom Ordered items, Bariatric Products, Furniture, or Long-Term Care Beds, and other LTC products are charged actual freight.
Note: Freight costs referenced apply to items shipped to the same location. Prices are valid in the Continental US Only.
WE PROVIDE FREE FREIGHT ON MOST REPLACEMENT PARTS
Select large or heavy items are excluded from this policy. Contact Customer Service for more information.
If the product order needs to be shipped LTL, liftgate, inside delivery, appointments, or small truck services are available. The charges for these services are as follows:
NON-RESIDENTIAL DELIVERIES
Liftgate $40
Inside Delivery only $50
Liftgate and Inside Delivery $90
Appointment $25
Limited Access (such as Storage Facility, Airport, Convention Center, etc.) $75
Straight Truck required No charge
RESIDENTIAL DELIVERIES - EXCLUDING POWER MOBILITY PRODUCTS
Liftgate (to door) $40
Liftgate and Inside Delivery $90
Appointment ( included on all deliveries) No charge
The addition of any of these services may increase normal transit time; in most cases no more than one (1) day.
Any additional fees Drive Medical incurs due to incomplete or inaccurate information on the order (e.g. no notification of liftgate, incorrect address), will be passed on to the provider.
Additional Inside Delivery or White Glove delivery services are available for purchases of power chairs and scooters shipped to residential addresses when the Peace of Mind warranty plan is purchased. Please reference the Peace of Mind Program details for the specifics of these delivery options.