Drive Shipping & Freight Policy

 WE PROVIDE FREE FREIGHT ON MOST REPLACEMENT PARTS

Select large or heavy items are excluded from this policy. Contact Customer Service for more information.

If the product order needs to be shipped LTL, liftgate, inside delivery, appointments, or small truck services are available. The charges for these services are as follows:

NON-RESIDENTIAL DELIVERIES

Liftgate  $40

Inside Delivery only  $50

Liftgate and Inside Delivery  $90

Appointment  $25

Limited Access (such as Storage Facility, Airport, Convention Center, etc.)  $75

Straight Truck required  No charge

RESIDENTIAL DELIVERIES - EXCLUDING POWER MOBILITY PRODUCTS

Liftgate (to door)  $40

Liftgate and Inside Delivery  $90

Appointment ( included on all deliveries)  No charge

The addition of any of these services may increase normal transit time; in most cases no more than one (1) day.

Any additional fees Drive Medical incurs due to incomplete or inaccurate information on the order (e.g. no notification of liftgate, incorrect address), will be passed on to the provider.

Additional Inside Delivery or White Glove delivery services are available for purchases of power chairs and scooters shipped to residential addresses when the Peace of Mind warranty plan is purchased. Please reference the Peace of Mind Program details for the specifics of these delivery options.