Everest & Jennings Return Policy
(a) Products normally carried in GF’s inventory may be returned to GF only when a GF Customer Service Representative issues a Return Merchandise Authorization (“RMA”)
(b) All returns must be sent to the specific location indicated by GF, in the same quantity as that sent in the original unopened box, properly packaged, and prepared (F.O.B GF indicated warehouse).
(c) Refused orders or requests for returns due to customer error are subject to a service charge of 25% or $10, whichever is greater. The customer is responsible for all outbound and return freight charges. Under no circumstances will GF accept a returned product more than (30) days after shipment date.
(d) All returns are subject to inspection. GF will determine, in its sole discretion, whether an item qualifies as a warranty item and whether to repair or replace the item.
e) The following products are not returnable:
1) private label goods;
2) special orders (any item not ordinarily stocked by GF, including those items that GF has stocked in an excess quantity in order to meet the requested needs of the Buyer); Long Term Care beds; case goods, furniture; wall coverings; floor coverings; window treatments; lighting, art, room accessories and the Intensa, Hausted, Basic American, and Gendron product lines including relatedparts and accessories;
3) discontinued items;
4) products with expiration dates;
5) sterile products;
6) products that may not be returned to stock for hygienic reasons;
7) pedigreed products;
8) products requiring special handling or storage such as temperature or humidity requirements;
No order accepted by GF may be cancelled or altered by Buyer within twenty (20) business days prior to any scheduled ship date. In GF’s sole discretion it may grant Buyer the ability to cancel or modify the order, but in that event, GF shall be entitled to impose reasonable material, labor, storage and cancellation charges. The following products are not cancellable: private label goods and special orders (any item not ordinarily stocked by GF, including those items that GF has stocked in an excess quantity in order to meet the requested needs of the Buyer); Long Term Care beds; case goods, furniture; wall coverings; floor coverings; window treatments; lighting, art, room accessories, clinical care recliners including related parts and accessories, and the Intensa, Hausted, Basic American, and Gendron product lines including related parts and accessories).