- There will be a 20% Return re-stocking fee for ALL returned items. The return fee is charged back to you, the customer, based on wholesale or retail cost.
- Returned products must be in selling condition as new.
- Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
- End-users must call Wheelchairs Oasis LLC (888)232-4814 to obtain a Return Manufacturer’s Authorization Number (RMA #).
- Do not return units or parts without a RMA #. Returned units or parts without a proper RMA number will be refused or returned at the shipper’s expense.
- Credits will be granted upon inspection of the returned product(s).
- Custom orders and assembly fees if applicable, are non-refundable.
- Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
- If the part or unit is returned
1) The Customer is responsible for shipping parts or products at his/her own expense.
2) The product must be packaged carefully and clearly marked with an RMA # so that credit can be processed accurately.
Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
3) Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.