Returns
Return Policy
- In US, we offer a 7-day return policy, and customers need to pay for 3% service fee for return.
- In other countries, the shipping costs of return should be covered by customers.
Return Conditions
All returns must be made within fifteen-thirty days of purchase (depending on item) from the date it was delivered to you.
You must return your purchase with its original packaging and in unused and resalable condition within 15-30 days (depending on item) and you will be eligible for a refund, minus any restocking fees and shipping and handling charges (depending on the manufacturer, restocking fees are between 20% and 35%).
Restocking Fees
Please note restocking fees are based on regular price, if your order had specific discounts the restock fee would still be off the regular price.
Return Shipping Costs
Please Note, that although we offer Free Shipping on many products, in the event that you return it you will be responsible for the shipping charges incurred.
You will also have to pay for shipping the products back to the warehouse.
Return Authorization
You must contact us prior to shipping back a return because we will need to supply you with a special return address.
Do not ship back any returns to the originating address where the product came from.
Non-Refundable Items
- Please note that powered equipment, and custom or built to order items are not eligible for refunds.
- As some of the products we sell are always built to order, you will probably want to verify before ordering a product whether or not that is the case.
- Clearance items as well as scratch and dent specials are also not eligible for refunds or exchanges.
- Products priced at under $50 are also not eligible for refunds as the cost of deducting shipping (both ways) and restock fees will usually remain with a 0 or negative balance.