Estimated Arrival: Between Feb 29 and Mar 02. *ETA to USA Only
Shipping & Returns: Free Shipping on Select Brands. Hassle Free Returns
Our Zip’r PC Power Electric Wheelchair is robust and heavy Duty by design. It supports a 300 lb weight capacity. Safe and comfortable ride over indoor and outdoor surfaces.
- Free standard shipping on all electric wheelchair orders.
- Standard shipping generally of an electri wheelchair takes 3-5 business days for delivery (orders frequently arrive sooner).
- We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally.
- We are unable to ship to PO Boxes or Amazon Lockers
- Return shipping charges are non-refundable
***We do not pay or refund shipping charges for any returns***
New Mobility Electric Wheelchairs Shipped to Residential Addresses
New or unused products can be returned compliant to the following:
- New electric wheelchairs that have been shipped to a residential address can be returned within 30 days from purchase date; a 25% restocking fee will apply.
- The customer is responsible for ensuring that the product is new, unused and in sale-able condition.
- The customer is also responsible for packaging to ensure that the product is not damaged during return shipping. Items not returnable after 30 days.
When any power product is returned with batteries, these steps must be followed:
- Batteries will be placed in the same location as packaged.
- All battery cables will be disconnected from the batteries.
- If a shroud covers the batteries, said shroud will be in place over the batteries.
- If the batteries sit in a protected shell, they shall be shipped back in said protected shell.
- If the power device is a folding power wheelchair said batteries will be disconnected from battery cables and placed in individual sealed corrugated containers prior to shipping.
- Ensure no battery/batteries could come in contact with other batteries, conductive surfaces, or metal objects while in transport.
- Exposed terminals need to be protected with non-conductive caps or with tape, or other similar means.
- Batteries should also be secured so they will not shift during transport and their terminal caps will not come off.
- When returning a power product, the associated battery identification label must be attached to the outside of the ship carton.
Used items are not eligible for return and are covered under their respective warranties.
Unauthorized Returns Policy
Any product returned to Zip’r for credit without an authorized return number, or have the RMA clearly printed on the outside carton or shipping label will be refused. Zip’r will not pay processing, handling, or shipping for any returns, authorized or unauthorized.
Defective or Nonconforming Products / Product Warranties
Zip’r offers warranties on most products to protect customers if defects or nonconformance should occur after use. There are several types of warranties.
Many products are covered under a limited lifetime warranty. The limited lifetime warranty applies to non-wearable parts, such as broken welds. Wearable parts, such as seat cushions, wheels, and brakes, are not covered under the limited lifetime warranty.
Many of our products have specific warranties that cover replacement parts for a certain period and take precedence. During the warranty period, Zip’r reserves the right to ship a part to repair the product, ship a replacement product or issue full credit for return of the product.
Price Match Guarantee
We want you to feel confident that you are getting the absolute best online Name Brand wheelchair prices.
Should you learn that our website, wheelchairsoasis.com, carries a lower price for the same Name Brand product that you purchased elsewhere at a higher price, please inform us.
Provided all 'Price Match Guarantee' conditions are met, we will refund the price difference between our lower price and the higher price you paid initially. Wheelchairsoasis.com will not be undersold.
To request your price difference refund simply e-mail us the link to the product purchased elsewhere.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from wheelchairsoasis.com before our Price Match Guarantee can be put into effect
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (ie: eBay, overstock.com, etc.)
- The competitor must be an Authorized Retailer of the Name Brand product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
QUESTIONS & ANSWERS
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